At NAEF, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Return Policy
Eligibility for Returns
Items must be returned within 10 days from the date of delivery.
The product must be unused, unwashed, and in the same condition as received.
The original tags and packaging must be intact.
Items marked as Final Sale or Clearance are not eligible for return.
Non-Returnable Items
Underwear, socks, and other intimate wear.
Customized or personalized items.
Gift cards.
How to Return
Contact our customer support at neafraze@gmail.com or [phone number] to initiate the return process.
Pack the item securely in its original packaging and include the return authorization number provided by our support team.
Ship the item back to the address provided by customer support. Please note that return shipping charges are the responsibility of the customer unless the item was defective or incorrect.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
2. Refund Policy
Refund Eligibility
Refunds are processed once the returned item is received and inspected. If the item meets the return criteria, we will issue a refund to your original method of payment.
Refund Timeline
Please allow 5-7 business days for the return to be processed after we receive the item.
Depending on your bank or credit card provider, the refund may take an additional 3-5 business days to appear in your account.
Refundable Amount
The refund will cover the full cost of the item. Shipping fees are non-refundable, except in cases of defective or incorrect items.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide a replacement or full refund, including any shipping charges.
4. Cancellations
Orders can be cancelled within 24 hours of placing the order. After 24 hours, the order will be processed, and cancellation will not be possible.
5. Contact Us
For any queries regarding returns or refunds, please reach out to us at:
